Return and Exchange Policy

Return & Exchange Policy

Thank you for shopping with The 90+ Team! We want you to be completely satisfied with your purchase. Please read our policy carefully to ensure a smooth return or exchange process.

1. Order Changes

If you need to modify or change your order, please contact us within 24 hours of purchase. After this timeframe, we cannot guarantee any modifications as your order may already be processing.

2. Returns & Exchanges Timeline

To be eligible for a return or exchange, you must contact us within 48 hours of receiving your delivery.

  • Reach us via website chat or email at the90plusmin@gmail.com.

  • All items must be returned in brand new condition with original tags attached.

3. Fees & Processing

  • For an Exchange: We only charge a standard return shipping fee to get your new size out to you (please note: this is not eligible on custom products).

  • For a Return (Refund): A flat $24 restocking and return shipping fee will be deducted from your final refund amount. Original shipping charges are non-refundable.

  • Shipping Window: Once we send you a prepaid return label, the item must be shipped back within 5 days. Failure to do so will result in the cancellation of your request.

  • Processing: Replacement items or refunds will only be processed once tracking confirms the return is on its way back and has been inspected at our facility.

4. Damaged Products

If your item arrives damaged, we will replace it free of charge.

  • Notify us within 24–48 hours of delivery.

  • Email the90plusmin@gmail.com with detailed pictures of the damage.

  • NOTE: To be eligible for a free replacement, the product MUST still have the tags attached.

5. Customized Products

Because custom items are made specifically for you, we do not accept returns or exchanges on customized products unless the item arrives damaged. All items undergo a thorough quality inspection before leaving our warehouse.

6. Contact Us

For any inquiries regarding order changes, returns, or exchanges, please reach out via our website chat or email us directly at the90plusmin@gmail.com. Our team is happy to help!

Thank you for supporting our small business. We appreciate your understanding and cooperation!