Return and Exchange Policy
Return and Exchange Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you're not happy, we're here to assist you. Please read the following policy carefully to ensure a smooth return or exchange process.
1. Order Changes
If you need to make any changes to your order, please do so within 24 hours of purchase. After this time, we may not be able to accommodate any modifications.
2. Returns and Exchanges
To be eligible for a return or exchange, please contact us within 30 days of receiving your order. You can reach us via chat on our website or email us at the90plusmin@gmail.com. For any returns, including size exchanges or other return requests, shipping costs may apply, unless the return is due to our error or a damaged product.
Please ensure to include detailed pictures of any damaged items. Once we have provided you with a return label, failure to ship the item back within the specified timeframe will result in cancellation of the return and no further exchanges will be sent. We will only process exchanges once we confirm that the return item has been shipped using the provided tracking number.
3. Damaged Products
If your item arrives damaged, we will replace it free of charge. To ensure a swift resolution, please notify us within 24-48 hours of receiving the product and include detailed pictures of the damaged item via email at the90plusmin@gmail.com
4. Customized Products
For customized products, we do not accept returns unless the item is damaged upon receipt. Rest assured, all items undergo thorough inspection before shipping to ensure they meet our quality standards.
5. Communication
All inquiries regarding returns, exchanges, or order modifications must be submitted via chat on our website or emailed to the90plusmin@gmail.com. Our team is ready to assist you with any concerns.
6. Refunds
Refunds will be issued once we receive and inspect the returned item. Please note that shipping charges are non-refundable.
7. Contact Us
If you have any questions or need assistance with your return or exchange, please don’t hesitate to contact us via chat on our website or email at the90plusmin@gmail.com. We’re happy to help!
Thank you for choosing us. We appreciate your understanding and cooperation!